This Agreement governs the terms and conditions of the use of The Bin Trash Spa, LLC (dba “The Bin Trash Spa”) services and is between you (“Client”), as an authorized user of such services, and The Bin Trash Spa. By submitting a Request for Service, you confirm receipt of and acceptance of this Agreement.
1. SERVICE
The Bin Trash Spa provides contactless, curbside mobile trash and recycling bin cleaning for residential and commercial properties who utilize residential bins. Our cleaning techniques are the most efficient in the industry. Our industrial cleaning systems provide great results, however, trash bins that are extremely soiled with grease and grime may yield variable results. In extreme cases, some bins may take two cleanings to reach optimal cleanliness. Clients are responsible for leaving bins out on their service date. In the event bins are not left on the curb for cleaning, clients will be subject to the scheduled service charge. The client will be serviced the following cycle, at which time we will spend additional time and efforts to render bins clean.
2. CLIENT RESPONSIBILITES
For The Bin Trash Spa to provide its services, the Client is to abide by the CLIENT RESPONSIBILITIES. Failure to comply may result in service interruption and/or additional service fees as outlined below.
The Bin Trash Spa will schedule the Client for NEXT DAY service.
NEXT DAY SERVICE: The Client is responsible for placing bins curbside for pickup on trash collection day. Bins should remain empty and left curbside the NEXT DAY until 9PM to be cleaned. If bins cannot be left curbside, please leave them by the garage or side of the house. Bins with unbagged trash will not be serviced.
Stickers will be placed on the bins being cleaned during the first visit. Each service plan includes up to two (2) bins. The Client may request to pay for additional bins by contacting The Bin Trash Spa and/or adding additional bins during time of sign-up. Bins may NOT be rotated or substituted at any time.
GATED COMMUNITY ACCESS
The Client is responsible for notifying the community’s guard house or for providing a gate code to The Bin Trash Spa to access the gated community. If the Attendant is not able to gain access on the scheduled service date, the Attendant will continue his/her route and will be unable to service the Client’s bins. Payment will not be refunded in the event of a missed service due to access issues.
AVAILABILITY
All trash and recycling bins must be available for servicing on the scheduled service date. If bins are not available, The Bin Trash Spa will attempt to contact the Client through the telephone number on file. If contact cannot be made, the Attendant will continue his/her route and will be unable to service the Client’s bins. Payment will not be refunded in the event of a missed service due to unavailable bins. The Client is responsible to place all bins out on the scheduled service date. Any missing bins will be cleaned the next scheduled service visit.
RESCHEDULING
Rescheduling a missed service due to unavailable bins is at the discretion of The Bin Trash Spa.
ABSENT/OUT OF TOWN
If the Client knows he/she will not be available to put bins out for a scheduled cleaning, it is his/her responsibility to contact The Bin Trash Spa to notify them no later than 6:00PM the night before the scheduled service.
CONTENTS OF BINS
Trash and recycling bins must be free of the following materials:
CONDITION OF BINS
Trash and recycling bins should be in good working condition and not be in such disrepair that would cause damage to the cleaning equipment or prevent The Bin Trash Spa from cleaning the bins properly. Any significant damage noted by the Attendant will be reported to the Client upon the first cleaning.
If The Bin Trash Spa arrives to perform service and the above conditions are not met, the service will not be completed, and payment will not be refunded.
3. THE BIN TRASH SPA RESPONSIBILITIES
If The Bin Trash Spa fails to provide its services on the scheduled date of service for a reason other than the Client failing to meet its responsibilities in the paragraphs above, The Bin Trash Spa will arrange for the service to be performed on the next possible area visit. If a rescheduled visit is not practical or possible, the Client will receive a credit on a future invoice for the missed service.
In the event of inclement weather or equipment failure which prevents The Bin Trash Spa from operating, a notice will be sent to the Client and services will be rescheduled.
4. CHARGES
Upon receiving a request for service, The Bin Trash Spa will issue an initial invoice or quote for approval to the Client. When paying the initial invoice, the Client must select “keep this card on file” for monthly or quarterly recurring services. Clients paying for a One-Time cleaning do not need to select this option.
AUTOMATIC PAYMENTS
Payment for recurring services are automatically processed at the conclusion of each service visit. The Bin Trash Spa will charge the Client’s debit or credit card on file for the appropriate service plan fee.
DECLINED PAYMENTS
The Bin Trash Spa will notify the Client in the event payment is declined. It is the Client’s responsibility to provide alternate payment information and pay all amounts due upon request by The Bin Trash Spa. Failure to do so may result in service interruption and possible suspension or termination of services.
DELINQUENT ACCOUNTS
After one month of non-payment, an account will be deemed as delinquent. Delinquent accounts will be suspended, and no further services will be provided until the account has been brought back into good standing. A 10% late fee will be incurred for each month (30 days) the invoice is overdue.
5. CANCELLATION OF SERVICE
Service may be cancelled at any time by sending an email to
[email protected]. If service is cancelled prior to nine (9) consecutive cleanings, a $20 cancellation fee will be incurred. If the cancellation request is received PRIOR to the next automatic payment, no additional charges or services will take place. If the cancellation request is received AFTER a payment has been processed, services will be provided that month and both charges and services will terminate thereafter.
CANCELLING AFTER FIRST CLEANING
If the Client requests recurring monthly or quarterly service and cancels after the first cleaning, the Client will be charged for a One-Time cleaning minus any previously payment.
6. MODIFICATIONS
AGREEMENT
The Bin Trash Spa reserves the right to amend this Agreement at any time by posting a revised version to www.thebintrashspa.com, and/or by emailing its Clients information regarding the amendment.
SERVICE
The Bin Trash Spa reserves the right to modify delivery of service at its sole discretion at any time. The Bin Trash Spa reserves the right to refuse service in its sole and absolute discretion.
CHARGES
The Bin Trash Spa reserves the right to change prices or implement new charges for use of its services at any time. Any changes in pricing will be communicated to the Client by email prior to the changes going into effect. The Client has the option to continue or discontinue the service at any time. Continued use of the service after such changes are communicated to the Client by email constitutes the Client’s acceptance of the modified charges as communicated to the Client.
7. GOVERNING LAW
The terms and conditions contained in this document are governed by and construed in accordance with the laws of the State of Nevada. The Client irrevocably submits to the exclusive jurisdiction of the courts in each state or location.
